Membership in Acumen8.com is included in the monthly hosting fee for Acumen Web Services clients. This tutorial is written for clients who are having trouble logging in and navigating this site.
If you want to see the original full screen version of any of the images below, just click on the image and the full size version will open in a new browser window.
STEP ONE: LOG IN
Start by clicking this link: http://acumen8.com/member-log-
Below is a screenshot of what you should see when you click on the link above. This is the member login page.
Enter your user ID and password in the appropriate text boxes and click Log In.
After you have entered your User ID and Password, you should see something similar to what is displayed below. If you see this page, it means you’re logged in.
If you’re getting error messages that say your user id or password is incorrect, check out these Helpful Tips
This tutorial is going to lead you through the process of accessing the Quick Start Tutorial. Find the link to the Quick Start Tutorial in the top navigation bar, circled in red in the screenshot below.
Whether you are logged in or not, you’ll see the Quick Start Tutorial Page as shown below. We’re going to have to take this one step further in order to determine if you’re correctly logged in.
Each link on the Quick Start Tutorial Page leads to a protected content page. When you click on the links, if you are NOT logged in – you’ll see a message instructing you to sign in or join the site to view the material.
If you get a “not logged in” message, it means that either you haven’t logged in correctly OR something has gone sideways with the plugin used to manage memberships on this blog.
You read that correctly. Just because something isn’t working here doesn’t mean you’re doing something wrong.
Contact support if this tutorial – or the helpful information below doesn’t help you to access the information contained within this site.
When it comes to entering User Id’s and Passwords, the tiniest deviation can mean the difference between success and failure.
User 1D is not the same as UserID.
This font makes it relatively easy to distinguish the difference between a capital I and the numeral 1. Did you also notice that there’s a space between the two words in first example and not the second? When it comes to entering login information, spaces are recognized as a character.
PASSW0RD is not the same as PASSWORD. (This font make distinguishing between a capital O and a zero (0) virtually impossible.)
If you aren’t able to recognize these subtle differences, then you won’t be able to log in unless you follow the tip below.
To make sure you enter your user id and password exactly as they should be entered, you should copy and paste the information directly from your welcome email.
To copy the user id – begin by highlighting the user id with your cursor. Be careful not to pick up any leading or trailing spaces because these empty spaces are actually characters which can cause your login credentials to be rejected.
After you’ve highlighted your user id, if you’re using a PC, you can use the keyboard shortcut of Ctrl+C to copy the highlighted text.
Press down on the Ctrl key – located directly below the shift key on many traditional keyboards – while also pressing the “c” key. When these two keys are pressed simultaneously they will copy any highlighted text or image and save that information to the clipboard.
Once you’ve copied your user id from your email – click on your browser page or tab with the login page displayed. Place your cursor inside the user id box and then click Ctrl + V to paste the clipboard contents into that field.
Press down on the Ctrl key – located directly below the shift key on many traditional keyboards – while also pressing the “v” key. When these two keys are pressed simultaneously they will paste any previously copied text or image that resides on the clipboard.
Use this copy and paste technique to enter your user id and your password into the login page.
NOTE: Sometimes PC’s can be cantankerous and not obey your most recent Ctrl+C command. If this happens when you’re pasting your information into the user id field – you’ll see that what you pasted into the user id field is NOT what you copied from your email.
If that happens, simply go back to your email and start the process again except this time – paste the clipboard contents into a Notepad file to make sure you’ve copied the correct information.
While it’s annoying to have this happen, it’s even more so when you are trying to paste a password and the characters you paste are hidden. When this happens, it’s possible you did everything correctly to copy the desired text but your PC decided to say
Resist the urge to chuck your PC out the window – and go back and try, try again.
In this moment of frustration, keep in mind that this is the reason people spend twice as much to buy essentially the same computer running OS X instead of Windows.